If you’re experiencing problems with your professional email account, here are the most common issues and how to resolve them.
Spam or Junk Mail Issues
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Problem: Legitimate emails are going to spam, or you’re receiving too much junk mail.
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Solutions:
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Check your Spam/Junk folder and mark safe emails as “Not Spam.”
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Add trusted senders to your Contacts/Whitelist.
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Enable Spam and Antivirus Protection in your Client Area.
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Review your SPF, DKIM, and DMARC records in DNS to improve email deliverability.
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Mailbox Quota Exceeded
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Problem: You cannot send or receive emails because your mailbox is full.
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Solutions:
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Delete old or large emails (especially with attachments).
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Empty your Trash and Spam folders.
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Increase your mailbox quota in the Email Accounts section of your Client Area (if your plan allows).
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Consider archiving emails locally in Outlook or another client.
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Login Errors
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Problem: You cannot log in to Webmail or your email client.
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Solutions:
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Double‑check your email address and password.
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Reset your password in the Client Area → Email Accounts section.
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Verify your incoming/outgoing server settings:
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IMAP Server: mail.yourdomain.com | Port 993 | SSL/TLS
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SMTP Server: mail.yourdomain.com | Port 465 | SSL/TLS
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Ensure your internet connection is stable.
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If you recently updated DNS, allow up to 24 hours for propagation.
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Tip: If problems persist, open a support ticket and include error messages or screenshots for faster resolution.
